Refund policy
REFUND + CANCELLATION POLICY
Thank you for supporting Jesus + Pilates! 💗 Because we offer a combination of in-person events, digital products, and physical products, refund eligibility varies depending on what you purchase. Please review the policies below before completing your order.
EVENT TICKETS
All Jesus + Pilates event ticket sales are final and non-refundable, unless an event is canceled by Jesus + Pilates.
If you are unable to attend an event after purchasing your ticket, your ticket may be transferred to another person unless otherwise stated on the individual event listing. Please contact us before the event if you need to transfer your ticket.
Tickets cannot be transferred to a future Jesus + Pilates event or exchanged for another event.
If Jesus + Pilates cancels an event, ticket holders will be contacted regarding the applicable refund or rescheduling options.
Event details, including schedules, activities, vendors, and experiences, may be subject to change when necessary.
DIGITAL PRODUCTS
Due to the digital nature of our workouts, guides, resources, and other downloadable or online content, all digital product sales are final and non-refundable once purchased, except where otherwise required by law.
Please review the product description carefully before purchasing. If you experience a technical issue accessing something you purchased, please contact us so we can help!
Digital purchases are intended for the purchaser’s personal use only and may not be shared, copied, reproduced, redistributed, resold, or used commercially without written permission from Jesus + Pilates.
PHYSICAL PRODUCTS
For eligible physical merchandise, we accept return requests within 14 days of delivery.
Items must be unworn, unused, unwashed, and in their original condition. Proof of purchase may be required.
Certain items may be final sale, including customized or personalized products, sale items, gift cards, and any other products specifically identified as final sale at the time of purchase.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order information and photos of the item so we can make it right.
QUESTIONS?
If you have questions about an order, ticket, or digital purchase, please contact us using the contact information provided on our website.